CLEARING THE CONFUSION: ATTORNEY MISUSE OF PATIENT-DIRECTED RECORD REQUESTS & HOW TO COPE

Webinar Details

The OCR’s 2016 guidance on patient access was meant to remove roadblocks for patients and their personal representatives when requesting medical records or PHI. However, instead of adding more clarification for healthcare provider organizations, the 2016 guidance opened the door for third-party requesters and attorneys to inappropriately request medical records under the guise of patient-directed requests, resulting in mounting challenges for healthcare providers. Attend this webinar to gain clarity on the topic and learn strategies and tactics for combatting the related issues.

In this session, MRO’s privacy and legal experts Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, Vice President of Privacy, Compliance and HIM Policy, and Danielle Wesley, Esq., Vice President and General Counsel, will cover the following objectives:

• Assess the current state of patient access under HITECH and the OCR’s 2016 guidance as it relates to patient-directed requests for medical records, and the rising tide of misuse by third-parties.
• Review trends, national efforts underway, and what requesting attorneys are doing today; learn how to spot misuse of patient-directed requests.
• Review the impact on healthcare providers, including heightened patient privacy risks, increased operational costs, and greater concern for OCR complaints.
• Formulate new tactics to combat the confusion including top-down awareness and education, effective rebuttal processes, and tips to engage with the OCR.

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