The Good, The Bad, and The Funny Lessons Learned
Wednesday, November 16, 2022 | 2:00 PM EST
Patient satisfaction from virtual visits with their healthcare providers appears to be comparable to traditional in-person visits, according to a recent released in June. While patient satisfaction is on the rise, so is employee satisfaction for remote workers. The advantages of permanent virtual or hybrid departments, such as reduced costs and positive environmental impacts, outweigh the obstacles. The COVID-19 pandemic proved the effectiveness of virtual departments implemented by our nation's businesses. However, for HIM departments, the considerations are more complex. These include multidisciplinary analysis of privacy and security, substantive workflow changes, and addressing communication challenges. This professional panel outlines their telehealth strategies, lessons learned, and the post-pandemic status for large health system HIM departments with very different support strategies. The panelists discuss the evolution of their HIM departments and the lessons learned as they created permanent and sustainable virtual extensions of their departments. The panelists offer expert insight on strategic and tactical approaches for the HIM department's remote workforce to include a more formal, sustainable, virtual program.
This webinar is in the process of being pre-approved by AHIMA for 1 (one) CEU under the Information: Access, Disclosure, Archival, Privacy and Security domain.
- Angela Rose, MHA, RHIA, CHPS, FAHIMA, Vice President, Client Success at MRO
- Kim Suggs, MS, RHIA, CCS, System Director, Health Information Management & Coding at CHRISTUS Health
- Sherine Koshy, MHA, RHIA, CCS, AHIMA – approved ICD-10-CM/PCS Trainer, Corporate Director HIM at Penn Medicine